Tuesday, 26 January 2016

Yes ma’am

by Kellynn Wee
“Yes ma’am”: the words a migrant domestic worker in Singapore repeats most -- but they can mean much more than simple subservience.
The words that a migrant domestic worker in Singapore repeats most are probably “yes ma’am.”
“Pick up the kids at 3 pm after school.” “Yes ma’am.”
“Put less salt in the chicken next time.” “Yes ma’am.”
Yes, ma’am.
But while marking #InternationalMigrantsDay, we investigate the meanings of “yes ma’am”, and how domestic workers are able to re-negotiate the terms of their employment by using the “yes ma’am” script to serve their own needs.
James Scott, an anthropologist writing about village status hierarchies in Malaysia, outlines his concept of the ‘theatre of power’. In this theatre, Scott argues, ‘public transcripts’ — commonly occurring patterns of communicating such as the “yes ma’am” dialogue — reflect expected social and cultural norms. They are used where one group (in this case, the employer) has power over another (here, the worker).
The public transcript of “yes ma’am” indicates a performance of deference, obedience, and submissiveness: standing in an attitude of listening and attentive politeness; ensuring that one’s tone of voice is quiet and respectful; and endeavouring never to contradict or argue with one’s employer.
We speak to two experienced Taiwan-bound domestic workers at a training centre in Jakarta.
Public transcripts occur alongside what Scott calls "hidden transcripts”: “offstage speeches, gestures, and practices that confirm, contradict, or inflect what happens in the public transcript” (Scott 1990: p. 4).
These hidden transcripts develop best when they are shared amongst those who are not in power. Domestic workers teach each other hidden transcripts to deal with difficult situations. These might include insufficient food, no/few days off, late payment of salaries, overwhelming workloads, lack of sleep, and expectation from the employer that they will  work in multiple households.
Without obvious instances of physical, verbal, or sexual abuse, and the need to pay off hefty loans ranging up to SGD $3000 (USD $2123) during the first 6-8 months of her contract, a migrant domestic worker may not wish to seek help from external authorities which might cost her her job.
So they turn to each other for advice instead. Experienced domestic workers say that there are ways to effectively communicate their needs to their employers — you just have to do it right. They know very well what an employer expects — and they are able to use the expected ‘public transcript' to their advantage.
“You need to be ‘down’ when you’re taking to the employer,” explains Nuraini, an Indonesian domestic worker who has been in Singapore for 14 years. “Make sure you make eye contact, don’t look away. The voice is not hostile, not like, 'HEY MA’AM'!”
Tinah, a Filipino domestic worker who has been in Singapore for 23 years, recalls the advice she gave to a friend, who had been employed to work in two houses. This is illegal under Singaporean law, which stipulates that domestic workers are allowed to work only at the address stated on their Work Permits:
"If you‘re unhappy about this [situation], then talk directly to your employer. You can say: ‘Ma'am, this is not really a legal thing to do. I‘m so scared if I‘m going to work there, what if the Ministry of Manpower visits and they see me and they report me, then what will happen to me? I am not only jeopardising my stay here to work, but also you, because how much is the fine?’”
When Tinah relates the script that she suggests the migrant worker should use, she does not simply utter the words: she performs them. Her voice takes on a tone of uncertainty and fear, and she spreads her hands out in a conciliatory gesture. This is in keeping with the expected ‘act’ that should play out between maid and madam — a migrant domestic worker should refrain from being too forward and should be keen to put her employer first.
This is not a confrontational approach; it does not invoke a rights-based discourse — however, it subtly articulates a worker's knowledge of the legislation that has been put into place to protect her, presents her complaints in a socially acceptable way, and seeks to improve the conditions of her work.
Had she spoken to her employer in a way that deviates from the public transcript (such as with a tone of aggression or anger), she might have risked openly transgressing her ‘appropriate’ social location in relation to her employer; by couching it in a performance of subservience, she might be able to win benefits without reprisal.
Nuraini suggests that workers ‘set the stage’ in the theatre of power by ensuring that conditions are ideal for employers to be receptive to workers’ requests. Surroundings should be tidy; employers are best approached after a well-cooked meal and some rest. Respectful addresses like ‘ma’am’ or ‘sir’ should be frequently employed.
“Say 'please' and 'thank you', always, ‘yes ma'am'; explain nicely. Don‘t make your body language hostile. Stay professional. Don't back down, keep your hands down, don't gesture too much […] Talk to them when they’re in a good mood, not during their meal. Say, 'ma'am, can I speak to you about my salary, how come you haven't paid me, it's due already... the rule is after seven days, it is the deadline...' […] 'Hi ma'am, can I take an off day, just from 9-6'; if your employer would like to deduct from the salary, then that‘s fine... It‘s a negotiation.”
Leaders from the Filipino Family Network conduct a briefing. The domestic worker run organisation conducts classes and organises social gatherings helping newcomers to Singapore develop networks.
Nuraini suggests that workers adopt a posture of professional politeness (such as maintaining steady eye contact and not appearing overly uncertain), while keeping to expectations of the public transcript — explicitly acknowledging the superiority of the employer, building an overall impression of humility, taking the initiative to circumscribe the boundaries of ‘privileges’ (such as a day off) in order to indicate a willingness to compromise. Like Tinah, she suggests that the worker display her knowledge of protective legislation, such as deadlines for salary payments.
Scott says that a mastery of the “theatre of power” may “become an actual political resource of subordinates […] what may look from above like the extraction of a required performance can easily look from below like the artful manipulation of deference and flattery to achieve its own ends” (Scott 1990: p. 35).
Migrant workers independently undertake a range of strategies to improve their working conditions within the countries in which they work. This may range from protests, creating unions, participating in campaigns – to giving each other pragmatic advice about delicately navigating through tensions at work.
While these ‘transcripts’, taught by experienced workers to fresher faces, may not fundamentally transform the state of migrants’ rights, they are a concrete and practical tool to secure advances in what a worker eats, when a worker sleeps, and where a worker goes — items of negotiation fundamental to day-to-day life.
Migrant workers are not always passive victims of abuse or sacrificial heroes, as they are often presented in the media; they, too, are employees like many others — caught within structural forms of disempowerment, but able to strategise their way through with mutual help and support.
ARI and the Migrating out of Poverty team wish all migrants a happy International Migrants’ Day!

Kellynn Wee is Research and Communications Officer at the Asia Research Institute (ARI) at the National University of Singapore. This blog post is a slightly amended version of the text originally published on ARI's blog at: https://arimoop.wordpress.com/2015/12/19/yes-maam/ on 19 December 2015. It draws on Kellynn's personal research, conducted in 2014 for her undergraduate thesis:‘Work Permitted: Foreign Domestic Workers‘ Collective Strategies of Negotiation in Singapore’. With many thanks to the Indonesian Family Network, the Filipino Family Network and Transient Workers Count Too for their help in facilitating the fieldwork.

Scott, J. (1990). Domination and the arts of resistance: hidden transcripts. New Haven: Yale University Press.